Shipping policy

All parcels are shipped from our main warehouse in Smeaton Grange, NSW Australia.

While rare, on occasion you may be required to pay import duties upon arrival in the UK. This is usually only for orders over GBP 135.
For information on UK Import taxes and duties visit: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Please note: We are only able to send parcels to Mainland United Kingdom (i.e Unable to send to the Channel Islands) We apologise for any inconvenience this may cause.

CANCELLING AN ORDER

Customers are welcome to cancel any unshipped orders at any time. Please note as we dispatch orders very quickly, we may not process email requests in time. Due to this we recommend cancellations to be requested over the phone.

Once an order has been shipped we are unable to cancel. Please refer to our return policy if an unwanted order is already on its way to you.